Terms of Payment. The full fee becomes payable on registration and should be paid prior to the event. Terms of business are in accordance with the Late Payment of Commercial Debts (Interest) Act.
Payment Methods. The preferred method of payment is bank to bank transfer but we also accept card payments.
Cancellations, in writing only, received and acknowledged 14 clear days prior to an event are subject to a 10% cancellation fee. Registrations or cancellations made within the 14 day period prior to an event are payable in full.
Substitutions. There is no extra charge for substitutions as long as we are notified before the conference starts and any replacement is from the same company. Substitutions for part of the conference only are not possible.
No Sharing or Splitting. Each registration applies to one named person only. Registrations cannot be shared or split between different people even if they are present for different parts of the day.
Non-Appearance on the day is chargeable, whether or not the invoice has been paid.
Data Protection and Privacy. Personal data will be stored and used in line with our Privacy Policy. Please let us know if you do not wish to receive marketing information from us. Please note: we may photograph, film, live stream and record our events and subsequently share any footage, recordings and images with clients and use for promotional purposes.
Programme Changes. Every effort is made to keep to the published programme but occasionally changes to the speaker line-up, timetable, venue, digital platforms or format (in-person / virtual) are unavoidable. The right to change arrangements without liability is reserved and no liability is accepted for consequential loss.
COVID-19. This event will take place in accordance with the rules and guidance set out by the UK Government and attendees will be bound by any individual requirements (e.g. face masks) in force at the time the event is held. Overseas delegates are reminded to check any travel restrictions and requirements for entering the UK. If we need to postpone the event or switch it to a virtual format, delegates will be offered a refund.
